Today, I received an email from one of my friends relating to if Lehman Brothers were an Indian enterprise. It makes it quite an interesting read and relates to some deep rooted Indian business values. An interesting read for sure. Here it goes.... I happened to run in to Nanubhai on Dalal Street . He [Read Story]

Recently, Keith Perks and I published a paper on the marketing practices in entrepreneurial mid-sized firms in high-tech and conventional industries. We studies companies from France, Germany and Italy. The research started as a debate we had on the interface between entrepreneurship and marketing which has emerged as one of the major research constructs in [Read Story]

In my earlier blog entry AO(HEL)L..., I stated that I shall be discussing two more service disasters and a case of service recovery. Well, here I am writing about another service failure from a service company. Indesit washing machine It happened so that after buying the washing machine 2yrs and 7 months ago, it suddenly [Read Story]

AO(HEL)L…An open letter to Jackie O’Leary, Vice President of Member Services OfficeYes. The title sounds bit funny and might make you think what am I writing here? Well, this time I wanted to explore the service delivery and my own experiences of the same with it.Over the next three blogs I am going to explore [Read Story]

The era of Globalization is penetrating every nook and corner of the world. The warfront of today is the marketplace wherein people buy or sell products or services. Everybody wants to achieve the highest volume of customers and the largest market share. However, the same phenomenon is now making the ride rough for entrepreneurs across [Read Story]

About 3 days ago I was sent a email by a friend about the new version of the Ant and Grasshopper fable.Here it goes:First the original version:Ant & Grasshopper The Ant works hard in the withering heat all summer building its house and laying up supplies for the winter. The Grasshopper thinks the Ant is [Read Story]